Customer Service | Sportanera |
Welcome to Sportanera’s Customer Service hub, your go-to resource for questions about shipping, returns, orders, and more. We’re here to help!
Shipping & Delivery
We ship worldwide via trusted couriers (Fedex, GLS, DHL, UPS, local postal services). Most orders are delivered within 2–7 business days, depending on your location.
A signature may be required on delivery. If you're not available, the courier will leave a pickup notice.
For country-specific delivery details and tracking help, email us at info@sportanera.com.
Privacy Policy & Security
Your online privacy and security are paramount to us:
We comply with GDPR and global data protection laws.
Your personal information (name, address, payment details) is fully encrypted and never shared without your explicit consent.
We use SSL encryption, and our site is secured with industry-standard protocols.
We do not sell or rent your data to third parties.
Returns & Replacements
We offer a 14-day return or exchange policy from the date you receive your order:
1)Email info@sportanera.com with your order number and request.
2)We’ll provide return instructions—please wait for those before sending anything back.
3) Items must be unworn, unwashed, with tags and original packaging intact.
4) You’ll receive a refund or replacement once we receive and inspect the return.
Please note:
Returns are at your expense, unless the item is faulty or incorrect.
We recommend using recorded delivery to ensure your return arrives safely.
Refunds are processed within 3–5 business days of receiving the return.
Products
At Sportanera, we stand behind the authenticity and quality of our products:
We sell 100% genuine sportswear, casualwear, footwear, and equipment.
Detailed product pages include sizing info, fabric/fitting details, and multiple product images.
Have a question about fit or specs? Just send us a message at info@sportanera.com.
Payment
Secure payment options include:
Major Debit/Credit Cards (Visa, MasterCard, Maestro)
PayPal
Klarna, Apple Pay, & Google Pay
Payments are processed securely at checkout. Full title and ownership of items pass to you once the order is delivered and fully paid.
How to Use
Browse our categories—sportswear, footwear, equipment, and casualwear.
Select items and add them to your cart.
Review your cart, adjust sizes or quantities, and proceed to checkout.
Enter billing and shipping information, choose your payment method, and place your order.
You’ll receive an order confirmation by email, followed by shipping updates once your order is dispatched.
Business Information
EU Warehouse address:
ul. Kożuchowska 20D, 65-364 Zielona Góra, POLAND
Sportanera is operated by Vaios Magiridis, under the European Unique Identifier (EUID) ELGEMI.117680821000.
Registered business address: Xatzopoulou 43, Alexandroupoli, Greece, 68100
Contact Us
Still need help? Our team is ready to assist:
Email: info@sportanera.com
EU Landline: 0030-6978003015 Available Monday–Friday, 09:00–17:00
We typically respond within 1–3 business hours during working hours.
Thank you for choosing Sportanera where sports meets style, effortlessly.